Store Policy

Deposit: All merchandise maybe purchased by placing a refundable deposit of not less han 10% of the purchase price. Regular monthly payments must be made until paid in full and merchandise can be shipped.

Order Confirmation: All merchandise must be paid in full before merchandise can be processed for shipping. Acceptable methods of payment: Visa, Diners, Master Card, or Pay Pal

Refund Policy: All refunds require merchandise to be returned to Customer Service. Customer Serice must be notified of a pending refund within 3-5 days of receipt of merchandise. Customer Service will issue a return lable, this lable must be attached to returned merchandise. Returned merchandise must be repackaged in its original packaging. Customer Service will evaluate and determine the degree of refund applicable.

Warranties: All Wood crafted and Polymer merchandise carry a 5 Year Warranty, subject to the proper care of their merchandise. See "Caring for Your Royal Hawaiian Chess Set" [Does not apply to plastic sets]

COA: All crafted sets in wood and special polymers, requiring multiple steps to hand finish merchandise are issued Certificates Of Authenticity . Sets of this catagory are unique and rare their COA is documented evidence of their value for insurance purposes.

Sets purchased from Certified Retailers:

A merchant reselling our sets must be listed and certified by EIW,LLC. All sales of this type and condition are guaranteed, unless the retailer violates their agreement with EIW,LLC.